UPSCALE. DIRECT. HUMAN.
BUILD SMARTER. OPERATE BETTER. GROW STRONGER.
BUILT | Makhene Advisory Group LLC
BUILT helps business owners identify what’s keeping their business from reaching its full potential—and turn those challenges into stronger systems, clearer strategies, and sustainable growth. Through a focused 90-day engagement, we move from diagnosis to implementation, measurement, and meaningful results.
Meet the Founder Behind BUILT
Daisha Makhene
Owner & Founder, Makhene Advisory Group LLC
Daisha Makhene is the Owner and Founder of Makhene Advisory Group LLC, a strategic advisory firm focused on helping entrepreneurs and business owners build, strengthen, and scale their businesses. Through strategic guidance, business development, and hands-on support, Daisha helps clients gain clarity, identify growth opportunities, and turn their business goals into actionable strategies. Her approach combines strategic thinking with practical execution, empowering business owners to make informed decisions and build sustainable, growth-focused businesses.
All About BUILT
BUILT | Business Growth & Operations Consulting
BUILT is a business consulting and systems implementation company operated by Makhene Advisory Group, LLC. We help small and growing service-based businesses improve their operations, strengthen their sales processes, organize their teams, and implement systems that support sustainable business growth.
We primarily work with owner-led service businesses seeking to reduce daily operational challenges, improve employee performance, and establish more efficient processes.
What we do
BUILT provides business consulting, operational assessments, and hands-on implementation services in the following areas:
Business Operations Consulting
Evaluate existing business processes, identify operational inefficiencies, and develop strategies to improve daily business performance.
Sales & Revenue Systems
Develop structured sales processes, lead management systems, customer follow-up procedures, and performance tracking.
Hiring & Employee Training
Help businesses establish recruiting processes, employee onboarding systems, training materials, and performance expectations.
CRM & Business Automation
Assist with customer relationship management (CRM) setup, automated follow-up communications, appointment scheduling, and workflow improvements.
AI & Technology Integration
Implement AI-supported tools and business automations designed to reduce administrative tasks and improve operational efficiency.
Business Performance Management
Establish key performance indicators (KPIs), reporting dashboards, accountability processes, and operational tracking systems.
Our Services
Our services include a Business Growth Diagnostic, customized business consulting, and structured 90-day implementation programs.
Through our Business Growth Diagnostic, we evaluate a company’s current operations, sales processes, staffing structure, and growth opportunities to identify areas requiring improvement.
Our implementation programs focus on installing practical systems, improving operational consistency, and helping business owners establish processes that support their teams.
FAQs
What is the BUILT process?
The BUILT process is designed to understand your business, identify opportunities for improvement, and determine the right strategy and support for your needs.
The process includes five key steps:
1. Assessment → Start by completing the initial assessment to provide an overview of your business, current challenges, and goals.
2. Strategy Call → If there is a potential fit, you'll meet with the BUILT team to discuss your business, priorities, and where you want to go.
3. Offer → Based on the findings, you'll receive a customized recommendation outlining the appropriate strategy and support for your business.
4. Enrollment → If you decide to move forward, you'll complete enrollment and receive the next steps to officially begin your BUILT engagement.
Who is BUILT for?
BUILT is designed for small and growing service-based businesses that are ready to improve their operations, strengthen their systems, and create a more sustainable path for growth.
It’s especially suited for business owners who are experiencing challenges with day-to-day operations, sales, team performance, processes, or business systems and need strategic guidance and practical solutions to move forward.
What can BUILT help my business with?
BUILT helps business owners identify and address the areas that may be limiting their growth. Depending on your business needs, support may include business operations, sales and revenue systems, hiring and employee training, CRM and automation, AI and technology integration, and business performance management.
The specific areas of focus are determined through the Assessment, Strategy Call, and Diagnostic process so the recommended support is based on your business—not a one-size-fits-all solution.
